A better first response for logistics & courier.
Delivery coordination, address checks and rescheduling requests.
From an enquiry to a useful next step.
A delivery needs to be rescheduled.
Capture availability and pass the request to your dispatch team.
- Prepare approved information for your callers.
- Capture the details your team needs: shipment reference and delivery availability.
- Escalate questions outside the agreed scope.
- Keep your team informed with a clear follow-up.
Logistics & Courier
Delivery coordination, address checks and rescheduling requests.
Enquiry → Conversation → Details captured → Team follow-up
Three things we’ll work through with you.
Your callers
What logistics & courier customers ask, the languages they use and when they usually reach you.
Your information
The approved answers, shipment reference and delivery availability, and information that needs a specialist.
Your next step
Where to send the outcome, which team owns the follow-up and what callers should expect.
A few things you might be wondering.
What can GandharvAi help my business with?
We help you design AI voice workflows for inbound enquiries, customer support, lead follow-ups and appointment requests. SuperSquare handles the implementation around your business requirements.
Can I use my own scripts and business information?
Yes. Your FAQs, service details, product information and escalation rules form the basis of the calling workflow. We review the content with you before launch.
Can you support Hindi and other languages?
Tell us the languages and accents your customers use. We help select and test a suitable voice provider, including Hindi, English and regional-language options. Language availability depends on the selected setup.
Does this work for inbound and outbound calls?
Both can be scoped. Inbound answering and outbound follow-ups have different telephony and workflow requirements, which we confirm during discovery.
How much does it cost?
Pricing depends on call volume, voice provider, phone numbers, integrations and support needs. Request a written quote covering setup and recurring usage before you commit.
How long does implementation take?
The timeline depends on your scripts, integrations and telephony setup. We agree on milestones after reviewing your requirements, then test with your team before rollout.
Can you connect our existing CRM?
We can scope CRM and workflow connections through supported APIs, webhooks or automation tools. Provider access and any third-party fees are confirmed as part of your proposal.
What happens when a caller needs a person?
We define escalation and callback rules with your team. Transfer availability depends on the telephony provider and your operating hours.
Hear what AI calling could
sound like for your business.
Tell us your use case. We’ll walk you through the right voice,
workflow and implementation plan.